Lessons Learned: Know When to Say When
Posted on 02. Sep, 2010 by Carla Thompson
The startup experience is the very definition of roller coaster, as most of our readers can attest. One week you’re on top of the world and the next you’re wondering what the hell you were thinking. This is especially true when you’re working toward a deadline for a major upgrade or launch. The hundreds of little pieces that must be in place – and work seamlessly together – are enough to drive even the most sane among us batty. And so it was that I found myself in a prime spot for lesson-sharing yesterday.
I won’t bore you with the nitty details. We were supposed to launch the new site yesterday and didn’t. As launch situations go, we were relatively lucky. We didn’t have press coverage hitting or a large contingent of folks waiting for a new product. We’re not Apple after all; people aren’t sleeping on my doorstep to become Sharp Skirts (yet!). But adhering to deadlines is important in any business, both internally and externally. The trick is knowing when to say uncle. When is it okay to delay a deadline? At what point does it become detrimental to your success?
These aren’t easy questions and the answers are seldom black and white. But here are a few issues to consider when making go-or-no-go decisions. I know they helped me come to a decision yesterday that I’m confident was best for the company.
**Revenue. Are current customers waiting on you? Or will you lose customers by rushing product out the door? This is a relatively easy one to answer: which will cost you more money – delaying or rushing to meet the deadline?
**Reputation. The hardest question to answer: which will hurt your company’s image more – putting out a half-finished product or missing a deadline? The key lies in your definition of ‘half-finished,’ as well as the state of your sector overall. If you have the technology to unseat Google, get that sucker out there on a blank white page. If you’re competing against Martha Stewart, polish the heck out of your site and take your time.
**Consensus. Do your employees/contractors keep dropping hints about the luxury of time? Or are they proclaiming the brilliance of what you’ve created together? Don’t make this decision alone – ask opinions of those close to the product. Chances are good that a common answer will emerge.
**Gut. In the end, that’s really all it is. You know your company and your product better than anyone on the planet. And you know what you can live with. Process the above considerations, make a decision, and don’t look back. That is perhaps the most important point of all – trust in your decisions and keep moving forward.

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